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Get best-in-the-class Hotel CRM solution for your hospitality business

We develop a custom CRM system for hotels that provide capabilities, including customer services and workflow management, loyalty programs, guest feedback programs, data analysis, and statistics generation.




What is Hotel CRM?


Hotel CRM is a type of specialized CRM specifically designed for the hotel industry. CRM enables hotel management to meet the expectations of their customers. Aside from managing leads, CRM also helps in the managing of customer feedback and loyalty program.

Customer Relationship Management (CRM) in the hotel industry not only facilitates in pertaining the customer data but also helps in maintaining a strong tie-up with the customer by way of offering them a timely discount, regular updates, and more.

CRM software is a platform that helps organize sales and marketing information. It enables all departments within your hotel chain to connect through one central portal. CRMs help associates complete tasks like tracking new leads, saving customer notes, analysing key business metrics, and finding prospects to re-engage.

Hotel Management Software is a type of software for the hotel industry. It is also critical to manage your employees and property effectively to enhance revenue and productivity. CRM is the multi-dimensional approach that supports sales, marketing, and service process within the organization, at the same time cutting down the cost.


Enhance guests’ loyalty through customized communications


CruisePro is an end-to-end hotel management system software that helps you to perform your operations efficiently. Furthermore, you can take advantage of the intuitive cloud features; of this software and automate most of your tasks. 

This software is one of the best solutions that help your business to deliver a contactless guest experience. The system has various features you can integrate according to your business requirements. 

CRM for Hotels also allows hotels to communicate with their customers in a more personalized manner. It develops long-lasting and enriched relationships with its customers and clients. 

CruisePro is the Travel Agency CRM software that helps travel businesses to automate their day-to-day activities and convert more bookings. Our CRM Software allows travel agents and travel companies to manage leads, improve customer interaction, and automate the business process to improve customer relationships and increase sales and retention.


Why Choose CruisePro As Your CRM Software Provider?




CruisePro is a leading Travel Software Development Company that provides the best Travel CRM Software for travel companies to automate day-to-day operations such as lead management, responding to queries, follow-ups, automated email to increase business leads and sales efficiency.

By utilizing our CRM system, you will have access to cloud-based services and a centralized control system. We will help you develop a robust online presence and make your business stand out in the travel industry.

We offer you a centralized system to access all the facilities starting from the centralized reservation to analytical reports summary, giving you the power to manage all your hotels at once. Using our hotel and hospitality CRM software, you can easily communicate with each customer throughout their booking process. 

Our travel agency CRM helps in enhancing client retention and revenues. Travel CRM software addresses every part of the travel and tourism sector. It includes travel agents, tour operators, hotels, and destination service agents. 

CruisePro automates manual tasks in the hotel business by capturing customer details across various devices like mobiles, laptops, or tablets. Automatic hotel inquiries, discounts, bookings, and cancellations are initiated with CRM. 

We aim to offer a highly functioning and feature-rich hotel reservation system that enables you to manage all aspects of your hotel business. 

Our expertise in hotel and travel software development brings industry knowledge to solutions that help individual small-large-sized travel agencies to handle their operations, keep a record of all accounts, coordinate all activities and changes, communicate with clients, etc.

CRM for hotels also helps hotels target their audience with more tailored communication and develop long-lasting and enhanced relationships with their customers and clients. 

We are highly specialized and experienced in delivering the most cost-effective Hotel CRM software solutions. It is one of the most secure, reliable, and scalable hotel management system software with support all the time. This software has all the tools you require to sell your rooms at an optimal price and have a loyal customer base to gain referrals. 


Why Use A Hotel CRM?


CRM is an important approach to managing their customers through proper interaction. We give you an intelligent CRM solution to manage your customer's information also organize contacts, tracks opportunities, and automate workflows in a single system. Leading hospitality CRM software is so useful. 

Not only can you use the best CRM for hotels to monitor customer projects, queries, and concerns, you can also use it to monitor analytics and how your business is performing. CRM provides out-of-the-box software solutions for the hospitality industry. 

A hotel can employ automated dashboards and reports to track client data to give customized hotel management options and boost the guest experience. 

CRM is one of the emerging technologies which has been adopted by the travel industry for years. CRM (Customer Relationship Management) which is designed for travel agencies is generally meant to fulfil the specific needs of hospitality and travel companies. 

Travel CRMs are meant to manage the company’s relationship with current and potential customers. It is easy to manage information, implement international communication and automate the operating procedures. The customer-centric CRM software tailored to your needs aims to optimize your business flow & save time.

A customized hotel CRM software allows you to easily maintain relationships with current customers while increasing your company's appeal to new prospects. Customer relationship management software is one of the most efficient and reliable solutions in the hotel industry. It enables hotels to execute daily tasks with much more efficiency and reliability. 

Hotel CRMs help in streamlining business processes and makes way for better business productivity. Customer Relationship Management (CRM) allows your business to monitor, track and analyze your customer behavior and help you provide them with the best of your services.

CRM helps you to manage your services and client engagement easily. Allows you to more track, manage, and maintain your services with more convenience. 

A well-designed CRM software can provide you with an in-depth analysis of your business while also allowing you to concentrate on enhancing customer satisfaction. With improved services and a superior guest experience, your business can grow at large.

Any hotel business that deals with customers must use CRM software to excel customer expectations and service. CRM software can help your business increase customer engagement and conversions. 

CRM Software is a successful marketing strategy that has been proven to improve customer satisfaction and retention in the hotel industry. 

The primary goal of hotel CRM is to achieve the highest customer perceived value for the overall hotel operations and service. Customer perceived value can increase customers satisfaction, loyalty, market share and decrease guest acquisition costs. 

CRM employs comprehensive strategies and processes to acquire, retain, and maintain customer relationships to create superior value for the hotel. CRM tools track customer data and interaction histories in the travel and hotel industry to manage customer feedback, improve sales productivity, and boost customer satisfaction. 


Hotel CRM allows users to –


  • Know their customer better

  • Earn loyalty points

  • Attract potential customers smartly


Deliver exceptional service with customized Hotel CRM




A customized CRM system for hotels is designed to meet the specific needs of your organization. Such a solution allows you not only effectively manage your relationships with existing customers, but also to increase the attractiveness of your business for potential ones.

To gain a competitive advantage in the hotel industry, you need to understand your customers better than your competitors. CRM for hotels and hospitality helps to attract, connect, and retain consumers across multiple channels.

CruisePro is a globally recognized travel portal development company known for providing hotel management software solutions. We provide CRM software for hotel management and a mobile application to optimize your efficiency, improve guest service, and increase customer loyalty for existing clients. 

Our feature-rich hotel management CRM software with a mobile app is fully capable of providing you with a solid infrastructure and operation for your hotel. Our CRM software empowers you to streamline your hotel or hospitality business. You can improve operational efficiency while giving a better guest experience by using automated booking and marketing.

We can help businesses with online booking, distribution platforms, travel and hospitality software development services, hotel booking software, price comparison tools, etc.

CruisePro Hotel CRM is the easiest way to build better customer relationships and drive higher revenue through Guest CRM, Upsells. We offer hospitality CRM software that helps you foster guest relationships, build brand loyalty and provide an unmatched customer experience. Our hotel CRM solution is customized to attract the right customers.

We provide fully customized CRM software based on your business processes that can automate your customer interaction process effectively. 

Our developers provide custom CRM hotel software that automates customer acquisition and empowers personalized marketing communication. With relevant customer data on hand, you can effectively address customer queries, convert more leads into loyal clients.

  • Fully customizable functionality

  • Integration with email, SMS, and messengers

  • Sales task management

  • Data visualization for hospitality

  • Data-driven reports

  • AI-powered insights and analytics

  • Integration with third-party applications

  • Business process automation for hotel sales teams


Let’s take a look at all the benefits.


Offers A Centralized Database


  • Since a CRM system functions as a central database, hotels can store all guest information, which allows them to understand and analyse customer preferences.

  • Hotel chains can track which rooms guests prefer, allowing them to deliver a consistent experience across all of their properties. A hotel CRM Software will also store information about past inquiries, stays, bookings, etc. 

  • A centralized database will also be accessible across departments, allowing hotel managers to ensure that all teams are on the same page.


Keeps Your Customers Engaged 


  • You may use hotel CRM software to trace your guests' journeys and understand connections between you and your customers.

  • Identifying your customers' expectations will help to increase both customer value and guest satisfaction.

  • You can categorize your guests and customers based on their stage of travel: research, pre-booking, booking confirmation, arrival, or check out.

  • Using CRM software, you can execute targeted marketing at various contact points to attract consumers and improve their experience.


Helps Gain Customer Loyalty 


  • CRM software can help improve customer service by delivering real-time information, giving management insight into visitor activity at each hotel location.

  • Since the system keeps track of client preferences and buying history, it's easy to upsell clients or offer special deals. You can take advantage of this customer satisfaction by asking your hotel guests to review or follow your brand online. It increases your bookings.


Enhances Sales Productivity


  • Another advantage of hotel CRM is that it automates routine tasks such as collecting and sorting customer information, sending bulk emails, sending follow-up or welcome emails, and generating performance and data reports.

  • This automation saves hotel sales managers a significant amount of time, allowing them to focus on the more major task of developing strong, personal connections with customers. It is especially beneficial if your hotel has a variety of Point-of-Sales. 

  • A CRM can help in gathering all financial data and automating transactions. The hotel CRM solution automatically pulls data from various customer touchpoints and stores it in a single dashboard for easy access.

We provide high-quality CRM systems for the hotel and travel industries, allowing you to manage your clients' data and deliver customized services.


What We Offer

CruisePro platform currently empowers 1000+ customers across 4 continents, 10000+ bookings a day, 1000000+ travel searches a day, across 200+ Suppliers, 600,000+ Hotels, 1000+ Airlines, 200,000+ Activities, 30,000+ Cruise Itineraries and much more for your brand.

Inventory Consolidation

Instant integrations with more than 100 suppliers that are integrated on demand.

Travel APIs

A complete set of travel APIs that empower our clients to develop custom travel solutions.

Custom Modules

A production-ready library of Modules that can be used as is or customized as per your requirement.

Faster Time to Market

Integrate suppliers in matter of few days. Over 100 suppliers maintained.

  •  B2C Travel Technology | Top 10 Travel Technology Providers | Travel Business Software | Top 10 Travel Technology Companies | Online Booking Software | Travel Website Development
    Travel Portal
  • Travel Technology | Top 10 Travel Technology Providers | Travel Business Software | Top 10 Travel Technology Companies | Online Booking Software | Travel Website Development
    Travel APIs
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  • Travel Technology XML Integration | Travel Business Software | Top 10 Travel Technology Providers | Top 10 Travel Technology Companies | Online Travel Portal Development
    White Label
    Travel Websites
  • B2B Reservation Platform | Travel Business Software | Top 10 Travel Technology Providers | Top 10 Travel Technology Companies | Online Travel Portal Development
    B2C / B2B
    Booking Engines
  • Travel Technology | Online Booking Software | Travel Business Software | Online Travel Portal Development
    Itinerary Planner
  • Travel Technology | Travel Business Software | Online Booking Software | Online Travel Portal Development
    BackOffice Solutions
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How We Engage


We Help Your Own Developers

  • Third Party API Integrations
  • Own Inventory Management System
  • Offer your Customers Unparalleled Content
  • Fully Managed Service
  • Comprehensive travel inventory management system
We help your own developers
Customized Hosted Solution

Customized Hosted Solution

  • Third Party API Integrations
  • Own Inventory Management System
  • Offer your Customers Unparalleled Content
  • Fully Managed Service
  • Comprehensive travel inventory management system

Off The Shelf

  • Pre-integrated suppliers to provide the best inventory and prices
  • Comes with Cruisepro APIs to build websites and apps in a fraction of time
  • World Renowned Reliability
  • Faster Time To Market
  • Best user experience with 99.9% uptime
Off the Shelf

Grow Your Business with a Powerful Online Engagement Platform and Experienced Travel Partner

You won't be going on the engagement journey alone. We're there as a partner to help, support and advise to ensure your ultimate success.

  • Online travel booking engine
  • Multiple sales channels - B2B, B2B2B, B2B2C
  • Centralised mid-office
  • Ability to connect multiple GDS, LCC, and third party APIs
  • Complete Reservation Management
  • Travel Agent Management
  • Transactional Accounting
  • Accounting System Integration
  • Comprehensive system to manage rates, discounts and allocation
  • Payment Gateway Integration
  • Multiple Supplier APIs
  • Add direct contracts
  • Redistribution API
  • Configure credit limit and deposits
  • Multilingual travel websites
  • Add offline travel bookings
  • Distribute white labels
  • Dynamic fare caching
  • Commissions and markup control
  • Advanced Reports
  • Manage multiple branches
  • Sub Agents can create and manage multiple branches and users
  • Optional cross selling platform
  • SMS gateway
  • Multi currency transactions for agents and suppliers
  • Business intelligence reports

Skyrocket your business growth with CruisePro

  • Our products empower Retail Sales.
  • Analyzing your requirements, fulfilling your business objectives and providing you the right solution.
  • Our engineering team has a relentless focus on delivering a scalable and reliable technology platform.
  • Choose the right travel technology development service that fits your needs and business goals.
  • We Deliver the best of our firm to every client as cost effectively as we can.
  • We are excited about building strong relationships with everyone and we provide world class Support to our customers.

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